en fr
Free international shipping

General conditions of sales

 

Preamble

These general conditions of sales are applicable to any individual customer. Their use is to govern the contract relationship between azitiz.co and individual customers. For professionals, azitiz.co will edit it’s own sales conditions when a contract of collaboration will be elaborated to govern all transactions. All online orders, the Client declares having been informed and accepted without regard these general conditions of sales. All other conditions, of any kind, will engage azitiz.co only after a written confirmation on their part. All information appearing on the website is shown only for your guidance and can be modified by azitiz.co at any time without warning. The general conditions of sales, detailed below, register the contract relationship between azitiz.co and azitiz.co website users (Clients).

Author of the offer

The author of the offer is the company azitiz.co owned by Chabredier Maud registered on the register du commerce et des sociétés under the SIRET 522 689 074 00030.

Scope of application

These general conditions of sales are the only conditions applicable
and replace all other conditions, written or non-written. azitiz.co can promptly modify certain disposition of its general conditions of sales. These modifications are valid as soon as they are put online and cannot be applicable to any prior contact.
azitiz.co can address any notification scheduled on a contract, either by a publication on the website, either par e-mail or by mail to a client registered in its files. The Client recognizes and accepts that one or the other of these methods of notification is sufficient for his information.The order of products presented on the website azitiz.co is subordinate of the acceptance by the Client and is worth to approval without regard to this one of the entire general conditions of sales exposed below.
The Client’s approval may be materialized by a click of validation . his method is the equivalent for the Client of his recognition that he fully took notice and that he approves the entire general conditions of sales shown below. Failing using the customer’s right of revocation, the Client is irrevocably engaged to the order after having it approved electronically by the click of validation. Consequently, we would advise our online users of azitiz.co to read carefully the general conditions of sales before proceeding any order of products appearing on the website.

Products

The products proposed for sale are those appearing in the electronic catalog on the website azitiz.co on the day the client is consulting the website.
Our product offer and price are applicable as long as they are showing on the site. The pictures in the catalog are as close as possible to the original but cannot guarantee perfect copy of the product on sale, especially concerning the colors in reason of the client’s computer screen setting when viewing the items. The products proposed for sale are described et presented with the most accuracy as possible, however, the indications of weight, size, color, and details are only given for your guidance since each items are handmade and can vary from one another. The products are proposed for sale until stock depletion. In case of a temporary out of stock or a definitive depletion, the Client will be informed directly on the website or by e-mail for the delivery delay. In case of a definitive depletion, the payment will be restored to the client or a credit will be proposed as he wishes.

Product fares

All fares are shown on the website inclusive of all taxes (TTC) and in Euros, but without delivery fees that are payable by the Client unless otherwise mentioned or particular conditions. The price shown includes all the taxes applicable on the day of order. If a tax rate would eventually change, these modifications could be applied to the price of the items without the Client being informed in advance. In case of an order to another country than France métropolitaine, customs charges and local taxes would remain to the client’s charge or the person indicated on the order form. azitiz.co keeps de right to modify their prices at any time, nonetheless, the price showing on the catalog on the day of the purchase is the only applicable by the Client, unless a typography error or availability.

Validation of the order

The Client who wishes to pass an order will be asked, beforehand, to identify himself and confirm his agreement to the general conditions of sales. On that matter, he will fill in, according to the indication given online, a form available to him where he will give all the information necessary for his identification especially his name, first name, e-mail, mailing address and delivery address to assure a secure and a good quality delivery. The order will finally be valid by the Client when he clicks the “Confirm the order” button and therefore manifest his commitment and acceptance to the general conditions of sales. At that instant, the order will be registered and an order number will be given to the Client and a confirmation will appear on the screen and/or by e-mail. The information registered by azitiz.co constitutes the proof of the nature, the matter and the date of the order.

Order handling

The orders are registered on opening days.  Any order generates a confirmation to the Client by e-mail. The orders will be treated within 48h following the confirmation by azitiz.co as soon as the payment is given by the Client and registered by Azitiz.co.
Details and place of delivery: The items will be delivered to the delivery address given on the order form. The Client has to verify the exactitude and the accordance of the information given when passing an order, especially concerning the mailing address. Azitiz.co cannot be held responsible for any eventual mistakes taped by the Client and therefore ends (for example a delay or error in the delivery). In that context, a fee will be charged to the Client for redelivering the order.

Payment

To pay an order, the Client disposes of all the payment modes proposed when validating the final order form. By validating the order form, the Client guarantees to azitiz.co having all the authorization necessary to use the chosen mode of payment.
Modes of payment proposed :
Credit Card (Online payment) : The payments by credit cards will be registered et made by the secured system Paypal (A Paypal account is not necessary).
The order will be treated only after the validation of the online payment. PayPal account : The payments by Paypal accounts will be made by the secured system Paypal.  The Client has to have an open account to use this mode of payment. The order will be treated as soon as Paypal has validated the transaction.

Currency of payment

Any order made on azitiz.co, wherever it’s origin, is payable in Euros.

Payment dispute

azitiz.co keeps the right to refuse to make a delivery or to honor an order made by a Client who did not totally pay or partially pay a prior order or that a payment dispute is currently in the administration’s department.

Security and confidentiality regarding online payments

The security system put in place for the credit card payments is the secured system Paypal. The personal information and the credit card numbers don’t clearly transit through the internet network, the information is coded and given by an SSL protocol. (SSL Certificate ).
azitiz.co never has access to your bank account, credit card number nor your password.

Fight against fraud

Before sending an order and to prevent any fraud related to internet sales, azitiz.co keeps the right to ask the Client to prove his address and/or his identity. Failing to justify or if the relevant documents given doesn’t assure the identity of the author of the order and the accuracy of the legal address, azitiz.co will be obliged to cancel the order to guarantee the security of the transactions.

Delivery

Our maximum deadline to send your order to delivery is 7 opening days from the day the payment has been registered.  You will be informed by e-mail as soon as the order has been sent for delivery. In case of unexpected delay, an e-mail will be sent to you. All the packages are carefully prepared by azitiz.co team member.
We ensure that the packages are in a good condition before sending to delivery. However, the client has the obligation to verify the good condition of the package at the arrival and to refuse it if damaged. If at the opening of the package, the client notices a flaw, he has to contact our customer service within 3 days after reception of the delivery. If no complaint has been made by that deadline, the package is considered to be accepted in that state.

 

Delivery deadline

The applicable delivery deadline is the one appearing when validating an order. The deadline is calculated in open days from the day the payment has been registered.

Carrier

Except express shipping demanded on your part, our shipping are made by Lettre Max or non-followed package.
The carrier selected by azitiz.co is the post for the non-followed packages or Lettre Max bus keeps the right to use any other carrier if needed.
The Lettre Max gives a priority delivery. Delivery delays related to the carrier In case of a delivery delay within 8 opening days, from the original date given, azitiz.co suggest our Client to verify with the post office or the carrier if the package in not pending for delivery. In that case, azitiz.co invites the Client to inform this delay. Azitiz.co will contact then the carrier so that an investigation is opened. An investigation can last up to 21 opening days. If in that period, the package is found, i t will be immediately sent to the Client or the person appearing on the order form. On the other hand, if the package is not found after the 21 opening days of investigation, you can ask for a refund. It is to be reminded that no refund nor reshipping can be asked before the investigation is closed.

Right of revocation, Exchange procedure

Right of revocation
According to the consumer’s retail code, the Client disposes of a right of revocation of 7 open days from the day of the arrival of the order.
If a product doesn’t correspond to the Client’s expectation, azitiz.co gives the right of revocation of 7 opening days to return the product(article L 121-20 du Code de la Consommation). This deadline begins when the package has been received. This deadline expired, the Client no longer disposes of any right of revocation.
In case of using the right of revocation, the Client will have the choice to ask
for a refund or a product exchange.
Refund procedure
A refund is made by any mode of payment.
A refund can be a purchase voucher or a credit in the condition of the Client’s approval.
The Client will be refunded of the total amount paid, including the shipping and handling charge paid on the original order. The customer service will contact
the Client to inform him of the product refund.

Exchange procedure

If the new order is a superior amount than the order being exchanged, the Client will have joined, with the exchange request, the additional amount due. On the other hand, if the hethrew amount in inferior to than the original, the Client will receive, in the same refund procedures noted above, a refund of the excess payment.

Return charge

azitiz.co doesn’t take in charge the return charge. The return charge are totally in charge of the Client and won’t be refunded by azitiz.co, except for a product noncompliant.
Refund and exchange deadlines. 
The refund is made within 30 days after receiving the item sent back by the Client.
After this deadline , the Client is in title to receive the amount due with interest equal of the current legal rate.
In case of using the right of revocation, azitiz.co will refund the Client within
a deadline of 15 days following the returned items. However, considering the specific aspect of the products sold, this deadline can be extended up to 30 days, in particular when the product needs to be verified by an expert.
Details of implementation of the returned product
A right of revocation note has to accompany the items to be returned, and the invoice number corresponding to these items. azitiz.co assures the refund of the total amount paid of all the concerned items, including the charge of delivery originally paid. azitiz.co draws the Client’s attention on the necessity to join the copy of the order or the invoice.
Non-refundable clause
The returned items by the Client has to be shipped in a new protective package.
The right of revocation will only be accepted if the returned items are in their origin state and complete (wrapping, accessories, notices, etc.). If the returned items are scratched, incomplete, damaged or soiled by the Client won’t be taken back nor refund.
Gift certificates or purchase vouchers don’t constitute any monetary value, they can’t be refunded nor exchanged.
The returned items without proper protection or bad conditioned will be refused ; it is the Client’s responsibility to return the articles in a good condition for the shipping.
For hygiene measures, the return of certain items won’t be accepted if the original wrapping has been unseeled, opened or ripped or marked.
In case of an error or nonconform: the return is to our charge. In case of a delivery mistake concerning the order or any other precise error or nonconformity, azitiz.co will take in charge the return shipping cost.
Returned product
The return process is applied for the right of revocation. If the return procedure is not respected, azitiz.co won’t be able to follow on the Client’s request.
The return procedure 
Any return of merchandise requires beforehand the agreement given by azitiz.co and the return number delivered to the Client.  This return number has to well noticeable on all the returned packages. The returned items have to be accompanied by a copy of the ordered bond or the invoice.
The Client is the only one responsible of the package and it contents, azitiz.co invites the Client to take all the measures necessary to avoid any risk of loss, theft or deterioration. azitiz.co suggest the Client to return the merchandise with recommended post with a follow-up service and to eventually take an insurance with the carrier that covers the value of the returned marchandise.
The package has to be sent to the address below :
Maud CHABREDIER
2 résidence Menorca
Baie Orientale
97150 Saint-Martin
Reminder concerning the return charge
azitiz.co doesn’t take in charge the return process cost. Those return charges are fully at the Client’s charge and are not refundable by azitiz.co, only in the case of a nonconform item.

Personnel information

Statutory provision of the law “Informatique libertés”
According to the law in relation to data processing, file system an to liberty of January 6th 1978, the personal information in relation to our Clients can be used for automated data processing. They will be used for statistics and for our customer file in order to personalize our communication and our product offer. They will be used by our intern services for your order handling and for our statistics.
According the the french law “Informatique et libertés” n°78-17 of January 6th 1978, the website azitiz.co has been declared with the Commission Nationale
de l’Informatique et des Libertés (CNIL).
At any time, the Client disposes the right to access, to modify, to rectify or to remove any information concerning him.(art 34 de la loi « Informatiques
et Libertés » du 6 Janvier 1978). To exercise this right, the Client has to contact azitiz.co.
The Client may receive offer from azitiz.co (Newsletters). If the Client doesn’t wish to receive those offers, he can at any time contact azitiz.co us and make the request.

Liability

Force majeure
azitiz.co cannot be hold liable for negligence by it’s contract obligation if concerning a fact originating a force majeure or fortuitious.
Internet Network
The responsability of azitiz.co cannot be engage for the inconvenience or any harm caused by the utilisation of Internet Network, in particular for any network dysfonction, any outside intrusion, the presence of computer viruses, data loss or any other involontary problems.
It is the Client’s responsibility to verify or to make someone verify that his computer equipement and/or his telecommunication network is adapted an compatible with the azitiz.co website before it’s use.
It is also the Client’s responsibility to put in place all the protection reasonnable and necessary against all programs, devises or damagable communications, in particular anti-virus software.
Applicable right – Dispute
These general conditions of sales are ruled by the french laws wichever the country of purchase nor the country of delivery. The original language of this contract is french. If for any reason, one or many clause of these present general conditions of sales are judged inapplicable or non valid, the other clause will keep their full force and range. The clause or clauses judged inapplicable will be replaced by the closest disposition possible.
In case of a dispute, the Client make the commitment to contact in priortity azitiz.co in order to agree on a amicable settlement. In the case of an amicable settlement, the fact of not using one of the rights endowed for the Client as per his contract, can’t be interpreted, in the future, as a renouncement to his right in cause nor an obstacle to use any other right.
Customer service
For any information or question, contact azitiz.co. azitiz.co team will handle any request in soon as possible.
It is also possible to contact the customer service by email : contact@azitiz.co or par post mail :
Maud Chabredier
2 résidence Menorca
Baie Orientale
97150 Saint-Martin
azitiz.co can address any notification scheduled on a contract, either by a notification on the website or by e-mail or by post mail to the Client registered in our files.  The Client recognizes and accepts that one or the other of these methods is sufficient for his information.

Intellectuel property

All the elements on the website of azitiz.co, text, visual or sound, including technology put in place, are protected by the author’s rights, the label and the certificate.  They are the exclusive property of the vendor or explicitly authorized by the owner for the utilisation by azitiz.co.
The generic domain name azitiz.co, azitiz.fr belongs to Maud Chabredier.